notices:

This shop ships out from Vancouver, BC (Canada)!

If you have any other questions (or if there's incorrect info) please let me know by email 💌 dunderella @ gmail(.com)

frequently asked questions

— shipping

💌 When are orders dispatched?
Orders are dispatched once a week or so. This of course does not apply to any pre-order items. I will email and/or make a notification on twitter to forecast when pre-orders will be shipped out. If you included a pre-order item in your purchase, it will not be dispatched until I can ship the rest of your order with the pre-order item(s).

💌 Do you offer tracking?
I do but it is not automatically added to your purchase. You must upgrade your shipping to include tracking, this will of course increase the price.

Please note that you must chose the correct shipping option for your order purchase. That means you cannot cheat the shipping fees for your acrylic charms by selecting the stickers (lettermail) option. I will contact you to pay the correct amount. If you have questions, please don't hesitate to message me!

​💌 How long will my order take to arrive?
Due to courier backlogs and the ongoing global pandemic, please allow for a minimum of 2 weeks for all orders. Please note that I will not be liable for any shipping mishaps.

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note for US customers: (as of MAY 2026)
Due to the tariff situation, direct check-out is UNAVAILBLE for US customers at this time, you will need to do a custom invoice instead.
Please send me an email with your order request and shipping address  to discuss your options!

Basic shipping fees for US customers are around as follows:

• stickers and photocards only = $2.61 CAD
• < 100g (equivalent to around 5 charms or 5 prints) = $7.85 CAD 
• < 230g (equivalent to a stickerbook/zines with other items = $8.72 CAD

All items except for prints/photocards (flat paper-based items) have a minimum 10% tariff rate.

note for EU customers:
The new GPSR regulation means that shipments to you will be difficult for me to facilitate. I will do my best to ensure a successful delivery, but once it arrives to your border the situation is out of my hands. If your order does not arrive to you, I cannot do anything to fix it. Refunds will not be granted, so please use your discretion when deciding to order from me! I'm sorry for the inconvenience.

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— changes, cancellations, returns, refunds

💌 I messed up my order can I change it?
Please email me right away! If I haven't sent it off to the post office yet I can make the change for you, otherwise it is final sale and I cannot make any changes.

💌 Can I cancel my order?
I will only allow cancellations on a case by case basis.

💌 on returns and refunds:
All items are final sale! I do not accept any returns or refunds unless there is proof of an error on my part.



Keep in mind, I typically do not include order receipts, this is to keep shipment costs lower.